by Matt Sonnen | Oct 18, 2019 | COO Best Practices, Operations and Technology
Technology isn’t developed to replace human interaction, but rather to enhance it. At the Envestnet conference this past May, the late Jud Bergman was asked about his thoughts around technology’s place in our industry. He astutely concluded, “It’s...
by Matt Sonnen | Sep 17, 2019 | COO Best Practices
In the eighth episode of The COO Roundtable, featuring David Canter and Scott Slater of Fidelity Clearing & Custody Solutions, we talked about an uncomfortable but extremely important topic: how and why COOs often fail in their role at RIAs. We’ve previously...
by Matt Sonnen | Aug 28, 2019 | COO Best Practices, Operations and Technology
The objection we hear most often from prospective clients (delivered in a sarcastic tone) is, “I don’t want to hire an operations and technology consultant. Not only do I have to pay your fee, but you are going to tell me I can’t continue to do business unless I...
by Matt Sonnen | Aug 21, 2019 | COO Best Practices, Operations and Technology
In our work with new and established RIAs looking to build and/or improve their technology stack, we encounter many frustrated advisors who lament, “We were told that the benefit of being an RIA was that all of our technology systems would be integratable with one...
by Matt Sonnen | Aug 15, 2019 | COO Best Practices
Most RIA owners are obsessed with growing top-line revenue at all costs, with little thought to the bottom-line profitability of each additional dollar of AUM A recent New York Times article called Uber and Lyft two of “the largest and most anticipated …...
