by Jay Veale | Jan 11, 2022 | COO Best Practices, Operations and Technology
While no one likes having to conduct an internal audit, it is imperative that RIAs confirm (on a regular basis) that the fee rates written on their client contracts match those loaded in their billing software, be that their reporting software or some other invoicing...
by Matt Sonnen | Dec 7, 2021 | Operations and Technology
Collaboration between compliance and operations is key. When PFI Advisors is hired to perform an Operational Diagnostic of an RIA, one of the important components of our assessment is a review of the firm’s compliance manual to ensure it matches what is truly...
by Matt Sonnen | Oct 13, 2021 | Operations and Technology
Advisors are learning that their CRM doesn’t only help them keep track of clients, but of their employees, too. In a pre-COVID-19 world, due to its ability to track client relationships and touchpoints, advisors consistently ranked their CRM as the most important...
by Matt Sonnen | Jun 15, 2021 | COO Best Practices, Operations and Technology
Division of labor is wildly important if you are looking to grow and scale your business. Operationally speaking, it is the goal of every RIA to free up their advisors to focus solely on clients and prospects. Your advisors’ best use of time and energy, as well...
by Matt Sonnen | Apr 13, 2021 | Operations and Technology
Technology should be used to enhance the advisor-client relationship but should never stand between the advisor and the client. I had the privilege of participating in Dimensional Fund Advisor’s recent Applied Business Strategy Workshop with DFA’s Regional Director,...
by Matt Sonnen | Mar 16, 2021 | COO Best Practices, Operations and Technology
One of the most popular articles we’ve ever written was titled ‘Integratable’ Does Not Mean ‘Integrated,’ But There’s Hope. The reason it resonated with so many readers is because advisors are often sold on the exciting dream that once they launch their RIA, all of...
