by Matt Sonnen | Mar 23, 2020 | COO Best Practices, Operations and Technology
With the coronavirus pandemic triggering widespread quarantines, many advisory firms are implementing measures to set up their operations as a Work-From-Home (WFH) environment. We partnered with Kitces.com to provide practical steps firms can take to maintain...
by Jay Veale | Mar 17, 2020 | COO Best Practices, Operations and Technology
From social media giants to your local grocery store, these days everyone is looking to gather and use client data to run their businesses better— and your RIA should be no exception. Any RIA not incorporating analytics into the development of its business processes...
by Matt Sonnen | Mar 12, 2020 | COO Best Practices, Operations and Technology
RIA publications and the conference circuit are filled with articles and breakout sessions titled, “The Digitization of Advice” or “The Amazon and Netflix Effect on Our Industry” – all discussing the on-demand culture we find ourselves now living in. As we have...
by Matt Sonnen | Feb 11, 2020 | Business Development, COO Best Practices, Operations and Technology
There is a friction that commonly exists within many organizations, and it occurs between the sales department and the back-office operations department. Both feel underappreciated by the other – Operations thinks Sales doesn’t realize that no product or service...
by Matt Sonnen | Jan 29, 2020 | COO Best Practices, Operations and Technology
I had the distinct pleasure of interviewing Mark Tibergien and Karen Novak of BNY Mellon Pershing, Advisor Solutions for Episode 12 of our podcast, The COO Roundtable. One of the main goals of the podcast is to promote the notion of professional management within the...
by Matt Sonnen | Jan 13, 2020 | COO Best Practices, M&A, Operations and Technology
In his book on negotiation, “Never Split the Difference,” former FBI hostage negotiator Chris Voss states that, “’Yes’ is nothing without ‘How.’” Voss, who made a living brokering some of the most high-stakes negotiations, where lives were literally on the line,...
