by Matt Sonnen | Oct 18, 2022 | COO Best Practices
As Operations consultants, a primary question often posed to us from RIAs is, “How do we service more clients without our level of service dropping?” Technology and workflows, no doubt, can add scalability to an organization, but often the high-level answer to...
by Matt Sonnen | Jul 19, 2022 | COO Best Practices
This month marks my 25th anniversary in the wealth management industry. I started down this career path with Merrill Lynch in July of 1997 as a Wire Operator (you’ll have to look that job up – it no longer exists!). In 2008, I helped launch Luminous Capital, and when...
by Matt Sonnen | Jul 12, 2022 | COO Best Practices, Operations and Technology
It goes well beyond being able to reboot the router. Regular listeners to our COO Roundtable podcast have heard me make the claim many times that the average RIA owner drastically discounts the value of a chief operating officer because, in their minds, the...
by Matt Sonnen | Mar 22, 2022 | COO Best Practices
I recently stumbled across this tweet from Dee Snider, the lead singer of the 80’s “hair metal” band, Twisted Sister: To provide some back story, Twisted Sister rose to fame in 1984 with their third studio album, “Stay Hungry,” which featured the hit singles, “We’re...
by Jay Veale | Jan 11, 2022 | COO Best Practices, Operations and Technology
While no one likes having to conduct an internal audit, it is imperative that RIAs confirm (on a regular basis) that the fee rates written on their client contracts match those loaded in their billing software, be that their reporting software or some other invoicing...
by COO Society | Dec 21, 2021 | COO Best Practices
Our industry has seen tremendous growth over the past two years, and it feels like every RIA in the country is reporting record years in terms of onboarding new clients and new assets under management. That means that most, if not all, RIAs are looking to hire...
